شناسه: ISO 10004 2012
عنوان: Quality management — Customer satisfaction — Guidelines for monitoring and measuring
قیمت: 3,900 تومان
ISO 10004:2012 provides guidance in defining and implementing processes to monitor and measure customer satisfaction.
ISO 10004:2012 is intended for use by organizations regardless of type, size or product provided. The focus of ISO 10004:2012 is on customers external to the organization.