شناسه: ISO 10002 2014
عنوان: Quality management — Customer satisfaction — Guidelines for complaints handling in organizations
قیمت: 3,800 تومان
ISO 10002:2014 provides guidance on the process of complaints handling related to products within an organization, including planning, design, operation, maintenance, and improvement. The complaints-handling process described is suitable for use as one of the processes of an overall quality management system.
ISO 10002:2014 is not applicable to disputes referred for resolution outside the organization or for employment-related disputes.